PRIVACY POLICY

Last updated: September 23, 2024

Welcome to Synax Technologies LLC’s privacy policy. Here we outline how and why we collect, store, use, and share your information when you use our services (“Services”). Please take a moment to familiarize yourself with our policies and practices. If you have any questions or concerns, feel free to contact us at sales@synaxtech.com.

SUMMARY OF KEY POINTS:

1. What information do we collect?
2. How do we process your information?
3. When and with whom do we share your personal information?
4. How long do we keep your information?
5. How do we keep your information safe?
6. Do we collect information from minors?
7. What are your privacy rights?
8. What are controls for do-not-track features?
9. Do we make updates to this policy?
10. Do we use cookies and other tracking technologies?
11. How can you contact us about this policy?
12. How can you review, update, or delete the data we collect from you?

1. What information do we collect?

We collect personal information that you voluntarily provide to us, including names, phone numbers, email addresses, job titles, and more.
Certain information, such as your IP address and device characteristics, is collected automatically via web analytics tools when you use our website. This helps us improve the user experience and show personalized ads.

We may obtain information about you from public databases, marketing partners, and other third-party sources to enhance our marketing efforts and update our records.

2. How do we process your information?

We process your information to respond to your inquiries, ask for feedback on our services and products, solve technical problems, meet our legal and regulatory requirements and where we have your consent to send you marketing communications.

3. When and with whom do we share your personal information?
We may share your personal information in specific situations, including during business transfers such as mergers, acquisitions, or liquidations of Synax. We also use tools like Google Analytics to help us analyze and improve our website, ensuring they handle your information securely. Additionally, we may disclose your information to comply with legal obligations, such as responding to court orders or regulatory requests. Rest assured, we prioritize your privacy and take steps to safeguard your information in all circumstances. If you have any questions about how we handle your personal data, please feel free to reach out to us at sales@synaxtech.com

4. How long do we keep your information?
We retain your personal information only for as long as necessary to fulfill the purposes outlined in our privacy policy or as mandated by law. This means that we will keep your data for the duration required to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Once your information is no longer needed for these purposes, we will securely delete or anonymize it to protect your privacy.

5. How do we keep your information safe?
We implement organizational and technical security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, we advise you to also take precautions such as using strong, unique passwords and keeping your devices updated to further enhance the security of your information.

6. Do we collect information from minors?
At Synax, we take the privacy of our users seriously. We do not knowingly collect personal data from children under the age of 16, nor do we market to them. If you are under 16, we kindly ask that you do not submit any personal information through our website or any other channels.

7. What are your privacy rights?
You have the right to request the website owner to terminate or delete your contact information. You can opt out of receiving marketing communications. Please note that while we don’t have user accounts on our website, we collect data through contact forms and cookies. Cookies may store your information in the browser.

8. What are controls for do-not-track features?
We do not currently respond to Do-Not-Track signals, but we will inform you if this practice changes in the future.

9. Do we make updates to this policy?
Yes, we may update this privacy policy from time to time to stay compliant with relevant laws. We encourage you to review it periodically for any changes. However, if we make any changes to the privacy policy, we shall let you know via email.

10. Do we use cookies and other tracking technologies?
Cookies are small files that help store specific information on your device while you browse our website. We want to assure you that we do not store any personal data in these cookies. If you prefer not to use cookies, you can easily disable them through your internet browser settings. You can also choose to restrict cookies to certain websites or set your browser to notify you whenever a cookie is sent. However, please keep in mind that if you disable cookies, you may still be able to browse our site, but some key features might not function properly. In addition to our own cookies, third-party cookies may also be stored on your device when using our website. You have the option to disable these third-party cookies through your browser settings as well.

To enhance your experience and improve our services, we use Google Analytics. This tool analyzes how users interact with our website, allowing us to make it more engaging for you. Google Analytics collects data through cookies, and the information generated is typically sent to a Google server in the USA for storage.

11. How can you contact us about this policy?
If you have questions or comments about this policy, you can contact us at sales@synaxtech.com

12. How can you review, update, or delete the data we collect from you?
You may have the right to request access to, change, or delete your personal information. To do so, please email us at sales@synaxtech.com

Thank you for taking the time to read our privacy policy. If you have any further questions or concerns, please don’t hesitate to reach out to us.